PekaoInternet - Help

The "help" page is divided into 5 parts:

Software requirements
The logging to the PekaoInternet
Announcements on page
Emergency situations:
   - if you forget or loose your password
   - if you forget or loose your client number
Contact

Software requirements

Information concerning recommended web browsers could be found on PekaoInternet information page.

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The logging to the PekaoInternet

First we need to enter Client number and press <Next>, then we need to enter the proper characters from our password and press <Log on> button.

If you make a mistake three times during inputting data, the access to the PekaoInternet will be blocked.

If it is your first visit on page please refer to recommendations for service users.

Announcements on page

"The given client's number or password is incorrect. Try again"
This means writing in the client's number or password wrongly.
Instructions:
- Check to make sure you have given the your right client number (10 digits or less, for numbers begin with "0"). Try to write it in once again. If you not sure what your client number is, you can check it up in branch of the Bank.
- Check if the Caps Lock button is not pressed on. The system is case sensitive.
- Enter the client number and the password again. If you write in the wrong password three times, access to the PekaoInternet will be blocked for 1 day or till the moment of logging correctly into the other services. Then follow the instructions under "The given password is incorrect. PekaoInternet has been blocked".

"Incorrect password, this channel has been blocked. "
It means you have written in the incorrect password for the third time and access to the channel has been blocked till the moment of logging on correctly into the other channels. The service could be unblocked in bank branch as well.
Instructions: In order to unblock the service, log on correctly into the PekaoSMS or TelePekao. If you enter the incorrect PIN number in the PekaoSMS or in the TelePekao, access to the services of Pekao24 (all channels) will be blocked. To get access to Pekao24, you should report to your Branch.

"This channel is blocked"
It means lack of access to the PekaoInternet because of entering the incorrect password three times in the row. Access to the PekaoInternet has been blocked for 1 day or till the moment of logging correctly into the other channels: TelePekao and PekaoSMS.
Instructions: In order to unblock the channel, log on correctly into the PekaoSMS or TelePekao. If you give the incorrect PIN number the fourth time in any of the channels, all the channels of the Pekao24: PekaoInternet, PekaoSMS and TelePekao will be blocked. To unblock the channels, report to your Branch.

"This channel is inactive"
Access to the PekaoInternet has been suspended.
Instructions: To get access to the channel place the relevant disposal in your Branch (channel management: suspending and activating the Pekao24 channels is possible in the Branch and through the PekaoInternet as well).

"All channels blocked"
It means the automatic blockade of all channels in situations: giving the incorrect PIN number or password, when one of the channels has already been blocked, giving an incorrect TAN for three times or placing a request for generating a new PIN number.
Instructions: Place a disposal to unblock the channels in your branch of the Bank. You will be able to make use of all channels the next working day.

"Your connection with the Bank has been closed. In order to use PekaoInternet please log on once more"
For security reasons there is automatic logging with logout form the PekaoInternet in case of lack of activity in on the page.
Instructions: If you wish to continue using the PekaoInternet, press OK and log on again.

"PekaoInternet requires a different version of the browser"
Instructions: Check if your browser fulfils the software and technical requirements
(especially if browser, you are using possesses enabled JavaScript option).

"Your status is inactive"
It means that Pekao24 contract has not been signed.
Instructions: In order to complete necessary requirements, report to your bank branch.

"We are sorry PekaoInternet is not availible at the moment"
Means that there is no possibility to use PekaoInternet at the moment.
Instructions: Try to log into the PekaoInternet after a few minutes. If the problem still occurs, call the Infoline on 0801 365 365.

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Emergency situations

If:

- You have forgotten your password
You need to generate the new PIN number at the TelePekao consultant's, calling the Infoline number: 0-801 365 365 (for Eurokonto owners) or in the Bank branch (for business account owners). This operation is connected with immediate, automatic blockade of all Pekao24 channels. To make use of the using Pekao24 will be possible after getting a new PIN number through a registered mail and unblocking the service channels in your Branch.
During first logging on to the service you will be able to establish new PekaoInternet password.

- You have forgotten your Client number
You can check it in every branch of the Bank.


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Contact

In case of questions concerning Pekao24, we ask you for contact with us through phone
or e-mail.

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